Home Depot is one of the most trusted and reliable retailers for home improvement supplies. The company has more than 2,300 stores across North America and sells products such as appliances, building materials, tools, hardware, fixtures, and more. It also offers a range of services to customers, including installation and fitment services for its products.
The company’s employees have a wide variety of job roles, but most are primarily in the store front, where they help customers find the products that suit their needs. Their tasks range from helping customers select the right products to advising them on how to use them properly and safely.
They also perform customer service duties, such as answering questions and providing advice about home improvement projects. They also offer workshops that teach customers how to carry out DIY projects, such as installing a water heater.
Employees are expected to meet a number of company goals, such as customer satisfaction or sales growth. In order to achieve these goals, they receive weekly training calls from corporate headquarters that cover everything from the latest product promotion to the revenue needed to hit bonus targets for sales associates.
These calls have been part of a change in how the company operates that has helped it become a more efficient retailer. They also show that the company takes its work seriously by making sure employees understand their role and responsibilities.
Changing the way employees interact with customers has helped the company gain more trust and respect from its consumers, which in turn has led to increased sales. The company has also been working to curb theft in its stores, which is a common concern among do-it-yourselfers.
Another big step in customer service is a 48-hour return policy on appliances. The policy is in place both when an appliance is delivered to a customer’s home and if it’s picked up in-store.
This policy is a smart move for a company that wants to avoid restocking costs. It also allows customers to ensure that their purchase is working properly before they leave the store, and it provides a convenient means for customers to report any damage to the company.
In addition to the 48-hour return policy, Home Depot has a variety of other policies that are designed to protect customers and keep them happy. Its credit services, for example, allow customers to apply for loans and purchase items without making a cash payment immediately.
The company also has a network of professional contractors, tradesmen, and remodelers who work with customers to handle home improvement jobs. These professionals are responsible for the bulk of Home Depot’s business, which has been growing significantly in recent years.
For those who want to save money on their purchases, Home Depot has a subscription program that lets you buy specific items regularly at discounted rates. This can be a great way to stock up on household essentials such as cleaning supplies, light bulbs, and air filters without having to make large purchases every time you need something new.